FAQ Page

 

What types of products does URBAN ROOTS offer?

URBAN ROOTS specializes in a curated selection of stylish accessories and apparel that blend cultural heritage with modern functionality. Our product range includes items such as the Carolina Dynasty Edition Crossbody and the UR Dynasty Crown Cap, designed for both aesthetic appeal and versatility.

How can I ensure the best fit for my apparel purchases?

To ensure the best fit, we recommend consulting our size guide available on each product page. It provides detailed measurements to help you select the appropriate size based on your individual dimensions.

What is your return policy for purchased items?

We have a 30-day return policy. Items must be unworn, unused, and in their original packaging with tags attached. To initiate a return, please contact us within 30 days of receiving your item.

How long does shipping take for my order?

Orders typically ship within 5-7 business days. Domestic shipping generally takes 3-5 business days after production, while international shipping can take between 7-21 business days, depending on the destination.

What should I do if my order arrives damaged or incorrect?

Upon receiving your order, please inspect it immediately. If you find any defects, damages, or incorrect items, contact us as soon as possible so we can address the issue and provide a resolution.

Can I exchange an item if I change my mind?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and place a new order for the desired product once the return is accepted.

Do you offer international shipping?

Yes, we do offer international shipping. Delivery times may vary based on the destination, typically ranging from 7 to 21 business days.

How can I contact customer support for further inquiries?

You can reach our customer support team via email at support@urdynasty.com. We typically respond within 24-48 hours to assist you with any questions or concerns.